NLS Network Division chief Carolyn Sung said the Texas program also excels in providing service in Spanish, maintaining a toll-free information line that includes audio versions of its quarterly newsletters, and offering public awareness, education, and outreach activities across Texas, including “BARD parties” where readers can learn how to use the download service.
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Library staff automated the process for inspecting DTBMs before they are distributed to readers and also established a special unit to answer questions on disability and health issues. The winner of the 2011 Network Subregional Library Award,